For all standard size dresses:
We will issue refund of the cost of the returned product if you are not 100% satisfied with your order. The item must be returned in its original condition within 3 days of its arrival to you.
- The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached. We cannot process the return of any faulty item.
- Shipping and any rush fees will not be refunded.
- You will receive a refund on the cost of the returned product, minus the original cost of shipping and rush production fee, when we receive the order back in our warehouse and process it. Please note your bank may take additional days to process the refund on their end.
- Following return requests will be applied for $100 restocking fee:
- For orders with size details confirmed via email, but not sending us detailed measurements: If not fitting, get it altered at your end, or $100 restocking fee will be applied per dress.
- Order not as expected
- Style not as expected, ordered with purpose of trying on.
- As all dresses (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
For all custom size dresses:
We understand that you may want to the dress to nice fit! To help you out, we offer the option of custom sizing on most of our dresses. Custom sizing is the same price as standard sizes, and takes the same amount of time to make and ship to you! So really, why wouldn’t you do it?
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hip, height, and hollow-to-floor). That means no one else will be able to wear that dress once it’s completed. Because of this, we are unable to accept any returns on custom size dresses. Please make sure to double check all your measurements and color choice, while following our measuring guide and color chart.
We do not offer exchange service for any products at this time. Because all dresses are completely made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items.
How to return
- Submit a return request at CONTACT US page within 3 days upon receiving your order. Please include an explanation for return and photographs for verification.
- Once we have approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) within 3 days upon receiving the return form. Customers should pay the shipping fee to send the dress back.
- When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
- Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
- We reserve the right to refuse the return if received in an unacceptable condition.
- We cannot process any products that are returned without our prior knowledge.
- We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
As stated above, all our dresses are made-to-order, including standard size dresses, with this in mind, please refer to our cancellation policy below:
- Cancel order within 24 hours of payment for a full refund.
- Cancel order 24–72 hours after payment: 80% refund + shipping fee.
- Cancel order 3-5 days after payment: 50% refund + shipping fee.
- Cancel order >5 days after payment: Refund of shipping fee only.
- Once your order is shipped, it cannot be cancelled.
If you would like to cancel your order, please CONTACT US with your order# included.